Questions or feedback? We'd love to hear from you! Get in touch Monday-Friday, 7am-4pm
Shipping Policy
When will my order arrive?
- Major Cities (2-3 business days): Brisbane, Melbourne, Sydney, Canberra, Perth, Adelaide, Darwin, Launceston, Hobart, Cairns, Mackay, Rockhampton
- Regional Areas (4-5 business days): All other cities and regional locations
International Delivery Times:
- New Zealand: 2-4 business days
- Asia: 2-5 business days
- United States: 3-5 business days
When We Ship:
We ship orders Monday through Thursday to ensure your treats arrive fresh! Orders placed after 8:00am Thursday will be shipped the following Monday.
Please note: Delivery times are estimates only and may vary due to weather and road conditions.
Can you deliver to me?
Australia-Wide Delivery
Based in South Australia, we deliver fresh baked goods to all residential and commercial addresses across Australia through Australia Post.
Choose from:
- Standard Shipping
- Express Shipping
- Local Pickup (South Australia orders only)
Please note: We cannot deliver to PO Boxes or Parcel Lockers.
International Shipping - Coming Soon!
We're excited to announce that international shipping is on the way! We'll soon be delivering our fresh treats to customers around the world. Stay tuned for updates!
What happens if I'm not home?
If you're not home when your order arrives, our courier will:
- Leave it in a safe place at your property, OR
- Take it to a local collection point if no safe place is available
Important to Know:
- All orders are sealed in protective mailer bags for transport
- Once a package is left in a safe place, we cannot be held responsible for it
- Since we ship fresh baked goods, we recommend using an address where someone will be available during business hours
Your Responsibility:
Please double-check your delivery address is complete and accurate. We cannot be held responsible if parcels are undeliverable or returned due to incorrect address details.
Our Tip:
Worried about missing your delivery? Consider having it sent to your workplace or another address where someone will be available to receive your fresh treats!
Can I cancel or change my order
We'll always try our best to help with order changes or cancellations! Just keep in mind:
- Changes can only be made before your order ships
- Once your treats are on their way, we're unable to modify or cancel your order
- We can't change delivery addresses after an order is fulfilled
Need to make a change?
Contact us at info@giddyonthego.com.au as soon as possible and we'll do everything we can to help!
Quick tip: Double-check your order and delivery details before hitting submit - it saves time for everyone and ensures your goodies arrive exactly where you want them!
Baked With Love, Sent With Care
At Giddy On The Go, we understand that receiving your delicious gourmet cookies in a timely manner is just as important as enjoying them. We strive to ensure that your treats arrive fresh and ready to delight your taste buds. Here’s what you can expect when it comes to our shipping process.
We take great care in packaging our cookies to maintain their quality during transit. Each order is carefully packed to ensure that your cookies arrive in perfect condition, ready for you to indulge in or share with loved ones.
Once your order is placed, we work diligently to process it as quickly as possible. Typically, orders are shipped within a few business days. However, please keep in mind that shipping times may vary based on your location and the shipping method selected at checkout.
We partner with reliable shipping carriers to deliver your cookies safely and efficiently. You’ll receive tracking information as soon as your order is on its way, so you can follow its journey right to your doorstep.
If you have any questions or concerns about your order, don’t hesitate to reach out. We’re here to help and want to ensure that your experience with us is as sweet as our cookies!
Thank you for choosing Giddy On The Go. We can’t wait for you to enjoy our gourmet treats!
